QUESTIONS

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a) Retaining customers.
b) Preventing churn.
c) Leading the customer on a buyer journey if necessary.
d) Facilitating the accomplishment of tasks that are essential for users’ satisfaction.
e) Creating new features.

a) Retaining customers: Customer Success is typically focused on retaining customers by ensuring their needs are met, helping them derive value from the product or service, and addressing any issues they may encounter.

b) Preventing churn: One of the primary goals of Customer Success is to prevent churn by proactively engaging with customers, understanding their challenges, and providing solutions to keep them satisfied and loyal.

c) Leading the customer on a buyer journey if necessary: Customer Success often involves guiding customers throughout their journey with a product or service, ensuring they have a positive experience and achieve their desired outcomes.

d) Facilitating the accomplishment of tasks that are essential for users’ satisfaction: Customer Success teams are responsible for helping users accomplish tasks, overcome obstacles, and ultimately achieve satisfaction with the product or service.

e) Creating new features: Creating new features is not typically the primary responsibility of Customer Success. While Customer Success teams may gather feedback from customers to inform product development, the actual creation of new features is typically the responsibility of product development teams. Customer Success is more focused on ensuring that existing features are used effectively and that customers are satisfied with the product as it currently exists.

QUESTIONS

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